Sterling Networks Ltd. (The Network Authority™ ) offers a satisfaction guarantee on all stocked (non-special order) hardware and software products with the following requirements:

Telephony Hardware

30 days (from date of invoice) satisfaction guarantee.

Product is returned unopened or opened and undamaged in original (unmarked) packaging. Product is accompanied by manuals (unmarked by pen or otherwise and complete), cables, software and/or any related items originally shipped. Product has not previously been purchased from Sterling by Customer. Hardware ordered to fulfill a certified software solution does not apply (example: TeleVantage, Interactive Intelligence (I3), and Microsoft Speech Server (MSS)); No returns accepted.

Software

7 days (from date of invoice) satisfaction guarantee.

Product is returned unopened in original packaging.

Product is accompanied by manuals (unmarked by pen or otherwise and complete), CDs and diskettes and/or any related items originally shipped. Licenses that have been activated or opened product are not returnable under any circumstance. If products returned do not meet the above criteria, Sterling will make the appropriate deduction from any applicable credit to cover the cost to restore the product to salable condition or not accept the return, at Sterling’s discretion. All transportation costs are at the cost of the Customer. Sterling is under no obligation to accept any product returned.

In the event product is received by the Customer that is defective, improperly ordered or missing components, the Customer has 7 (seven) days from date of invoice to notify Sterling’s RMA Department (See Return Procedure).

Return Procedure

A Return Material Authorization (RMA) number must be received by the customer in order that returned item(s) and appropriate credit(s) are processed. Product must be returned undamaged, in its original packaging, inside of a shipping box. The RMA number must be clearly marked on the outside of the return package or the return shipment will be refused.

To obtain a RMA number, please contact Sterling’s RMA Department at 604.806.0400 Ext. 200. Please be advised that Sterling applies a unique tracking number to each item shipped, which is cross-referenced to the product’s serial number. To receive an RMA number you will be asked to provide the following information:

Sterling’s invoice number
Product description
Serial number of product or unique tracking number
Reason for return
Please note RMA is valid for 7 (seven) days from the date of issuance. If the returned items are not received at Sterling’s office during this period, the RMA will be cancelled.

Warranty Policy

Sterling warrants its hardware products to be in working condition from date of shipment through various periods as defined by the manufacturers’ warranty.

After expiry of the manufacturers’ warranty period, extended warranty coverage may be available for certain items. Please contact your Sterling sales representative for more information.

STERLING HEREBY PASSES THROUGH TO ITS CUSTOMER ONLY THOSE WARRANTIES RECEIVED BY IT FROM THE RESPECTIVE MANUFACTURER ON THE PRODUCT. NO WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE IS MADE UNLESS THE SAME IS SPECIFICALLY SET FORTH IN THE MANUAL ACCOMPANYING THE PRODUCT SOLD.

For more information, please contact Sterling Support at 604.806.0400 x 200 or email Support@Sterling-Networks.com